Return Policy

In-Store Course Material Purchases (includes online textbook reservations)

1. Cash register receipts ABSOLUTELY required.
2. If original purchase was made with a credit card, then you must have the credit card to receive a refund.
3. New books must be clean and unmarked. If the book was shrink-wrapped at the time of purchase, it must be in its original shrink-wrap for a refund.
4. Last day for full refund.

5. After first week of classes - Current buy back value only.
6. No Refunds will be given on any book purchased during the last two weeks of class and the final exam period.
7. T.I.S. Management has final say on book condition.
8. Plastic-wrapped or otherwise sealed books, packages, CDs, pin/passcodes and ebooks are non-refundable if the seal has been broken or pin/passcodes have been activated.
9. Course Packs, Reference books, Cliff Notes and Study Aides are non-refundable.
10. T.I.S. reserves the right to request a Student I.D. for full refund.

Sportswear

1. Refunds accepted with receipt if merchandise is not washed or damaged.
2. If no receipt, an exchange is possible.
3. Exchange only for items on sale.
4. Returns must be made within 30 days of purchase.

Gifts

1. Full refund, credit, or exchange on gift, greek, and University of Illinois items returned in original packaging with sales receipt.
2. No refunds for merchandise on sale.
3. Returns must be made within 30 days of purchase.

Supplies

1. Full refund, credit, or exchange on general school supply items returned with original packaging and sales receipt.
2. No returns for items on sale.
3. Returns must be made within 30 days of purchase.